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Organization: Settlement Assistance and Family Support Services - Toronto - Markham Rd - Head Office  
Phone Numbers: 416-431-4847 ext 100
Fax: 416-431-7283
Email: reception@safss.org
Website: safss.org
Address:
1200 Markham Rd Suite 214
Toronto, ON
M1H 3C3
Location: Cross street: Markham Rd and Ellesmere Rd
Accessibility Notes: Fully accessible - Designated parking at entrance; Wheelchair accessible automatic main entrance; Barrier-free washroom including door and stall
Hours: Mon-Fri 9 am-4:30 pm
Service Description: Information and Orientation Services and Newcomer Settlement Services (NSP)
  • orientation, information sessions, supportive counselling
  • information and referral including housing, access to community resources
  • employment assessment and preparation, job fairs, computer with free Internet access
  • advocacy, outreach, interpretation
  • English conversation classes
  • volunteer recruitment and training
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto - see separate entry; care for newcomer children - childminding for parents attending sessions
Newcomer Youth Girls Program
  • empowers and supports immigrant and refugee girls focusing on healthy relationships, gender-based violence (GBV) prevention, and sexual health
  • individual and group counselling with gender-based analysis positive (GBA+) approach
  • educational and recreational activities
HIPPY (Home Instruction for Parents of Preschool Youngsters)
  • home visitation program supporting vulnerable, isolated, and low-income mothers of children aged 18 months-5 years
  • empowers mothers to take active role in preparing their children for school
  • builds confidence, skills, and community connections.
Services for Victims of Domestic Violence
  • crisis intervention and safety planning
  • individual and family counselling for women and children
  • support groups and educational workshops
  • referrals to community services such as Legal Aid, subsidized housing and Ontario Works/Ontario Disability Support Program (ODSP)
  • advocacy, education and information
Men Make a Difference - culturally appropriate group sessions to learn techniques for developing healthy relationships, resolve conflict, and cope with anger
Seniors Services
  • recreational activities
  • support groups for isolated Afghan senior women
  • assistance accessing community resources

Fees: None
Application: Call or visit website for information
Eligibility / Target Population: No restrictions; focus on newcomers


  • Information and Orientation Services: newcomers who have been in Canada less than four years


  • Newcomer Settlement Services: permanent residents; Canadian citizens; Convention refugees and refugee claimants; newcomers admitted under Opportunities Ontario: Provincial Nominee Program; foreign domestic workers admitted under the Live-In Caregiver Program; and Minister's permit holders who have special permission to remain in Canada


  • LINC: landed immigrants, Convention refugees

Languages: English * French * Arabic * Bengali * Cantonese * Dari * Farsi * Filipino * Gujarati * Hindi * Malayalam * Mandarin * Punjabi * Sinhalese * Tamil * Urdu
Area Served:
Markham and Greater Toronto Area  
See Also: Adult Survivors of Abuse
Gender-Based Violence Prevention and Response
Immigrant, Newcomer, and Refugee Services
Translation and Interpretation Services

This information was last completely updated on July 27, 2026

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